Privacy Policy

GDPR Compliance

Effective Date: Last updated 05/03/2025

At Bridge Street Violins, we are committed to protecting your privacy and handling your personal data responsibly. This policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Bridge Street Violins is a family-run business specialising in instrument sales, rentals, and repairs. If you have any questions about this policy, you can contact us:

📧 Email: BridgeStreetViolins:gmail.com
📞 Phone: 07375 221607
📍 Address: 22 Bridge Street, Billinghay, Lincoln LN44HW

2. What Personal Data We Collect

We may collect and process the following information when you interact with us:

  • Contact Information – Name, email, phone number, and address.

  • Payment Details – Handled securely by trusted payment providers.

  • Rental & Purchase History – To fulfil your orders and provide customer service.

  • Website Usage Data – Collected via cookies (see our Cookie Policy for details).

3. How We Use Your Data

We only use your data where we have a lawful basis, such as fulfilling a contract, obtaining your consent, or meeting legal requirements. We use your data to:

✅ Process and fulfil orders, rentals, and service requests.
✅ Provide customer support and respond to enquiries.
✅ Send important updates about rentals, purchases, or services.
✅ Improve our website and services.
✅ Comply with legal obligations, such as tax and accounting requirements.

4. Data Sharing

We do not sell or rent your personal data. However, we may share it with:

  • Payment Providers – To process transactions securely.

  • Delivery Services – To send your orders.

  • Professional Advisors – Such as accountants or legal consultants.

  • Law Enforcement – If required by law.

We only share data with trusted third parties that comply with data protection regulations.

5. How Long We Keep Your Data

We retain personal data only as long as necessary for business operations and legal compliance. For example, we may keep order details for tax and accounting purposes.

6. Your Rights Under UK GDPR

You have the right to:

🔹 Access – Request a copy of your personal data.
🔹 Correction – Ask us to correct inaccurate information.
🔹 Deletion – Request that we erase your data (where applicable).
🔹 Objection – Opt out of marketing communications.
🔹 Portability – Request your data in a structured format.

To exercise your rights, please email us at [Your Email]. We may require proof of identity before processing your request.

7. How We Protect Your Data

We take security seriously and implement measures such as:

🔒 Secure servers and encryption where applicable.
🔒 Restricted access to personal data.
🔒 Compliance with UK GDPR security best practices.

While we strive to protect your data, please note that no online transmission is 100% secure.

8. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience. For more details, please see our Cookie Policy.

9. Changes to This Policy

We may update this policy periodically. Any significant changes will be posted on this page.

10. Contact & Complaints

If you have any questions or concerns about your data, you can contact us at:

📧 Email: BridgeStreetViolins@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

🌐 Website: www.ico.org.uk

11. International Data Transfers

As a business that sells internationally, we may need to transfer your personal data to countries outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your data.

These safeguards may include:

  • Standard Contractual Clauses (SCCs) or other legally approved mechanisms to ensure that personal data is handled securely and in line with UK and EU data protection laws.

  • Data Protection Agreements with third-party service providers to ensure compliance with applicable data protection laws.

By using our services, you consent to the transfer of your personal data outside of the UK, subject to the safeguards mentioned above.