Your terms and conditions of use

USING THE BRIDGE STREET VIOLINS WEBSITE

All Products are offered subject to the terms and conditions below. Please read through carefully before using our website. By using Bridge Street Violins website you signify your agreement to these terms and conditions.

DESCRIPTION OF GOODS

Whilst every effort is made to illustrate the products as accurately as possible, we cannot guarantee that display of colour, texture or detail of the article will be exactly the same as the supplied product.

PRICES

Prices are as accurate and up to date as possible, but we reserve the right to adjust prices if an error has occurred. The price will be corrected and you will be contacted to confirm your order at the revised price. If we are unable to contact you we will treat the order as cancelled as we cannot accept an order which is wrongly priced. Vat is included at prevailing rates. Due to the very volatile exchange rates at present, and with prices rising regularly, we cannot physically change prices on this website fast enough and reserve the right to decline an order should a price be unacceptably low.

ORDER PROCESS

Placing an order is simple and you will be guided through a series of steps to the final checkout. After ordering, your payment details will be taken from your card, and you will be sent an order acknowledgement by email confirming the products you have ordered. This is only a process of checking and does not imply acceptance of the order from Bridge Street Violins.

Order acceptance and completion of the contract will only take place on the point of dispatch of the goods ordered. We reserve the right not to accept an order due to:

  • The product being unavailable

  • Non-authorisation of payment

  • An error in pricing or product description

  • You will be notified if we have been unable to accept your order, or for any reason are unable to supply

PAYMENT

Payment for goods ordered can be made by cheque, cash, bank transfer, BACS or card, we are unable to accept American Express. Goods will not be dispatched until payment has been made, and the funds cleared.

CANCELLATIONS and RETURNS

You may cancel your order or return unwanted goods up to 14 days from receipt. If you cancel or return goods which were supplied correctly as ordered, you must send them back at your own cost in ‘as new’ condition and in the original packaging. Goods wrongly supplied will be replaced free of charge and payment refunded. Please call us before returning any item to obtain a returns number.

Please note:

Special order items cannot be returned for a credit/refund or exchange.

We will not be responsible for any damage incurred to the goods while in transit back to us so please ensure the goods are well packaged. An admin fee may be charged if the goods are not returned back to us in their original, unused condition. Any original delivery charges will not be refunded.

DELIVERY

Goods are dispatched from our shop by Royal Mail, or by Carrier usually within 48 hours. You will be informed of dispatch. Goods which have not been delivered within 3 working days must be reported so that a trace may be instituted. Likewise goods must be examined on delivery and any damages reported within 24 hours.

STRINGS AND BOWS

String breakages can, and do occur. We do not generally undertake to replace broken strings as there are numerous factors causing breakages. We stock only fresh strings, so that it is unlikely to break due to manufacture, but without prejudice we may offer replacements if breakages occur within 5 days of delivery. Installed strings are not returnable for reasons of tone, because tonal qualities are unique to every instrument

Bows matters. Please see the terms and conditions relating to bow approvals in the bow section. Any guarantee on bows excludes accidental damage, over tightening and normal wear and tear.

WARRANTY

New goods are covered by a manufacturer’s warranty against faulty workmanship and materials. Vintage items are purchased as seen and any guarantee excludes accidental damage and wear and tear related to the age of the item.